FREQUENTLY ASKED QUESTIONS

What payment methods are accepted?
We accept all major debit and credit cards, as well as bank transfers.

What is the shipping cost?
The shipping cost will be calculated based on your total purchase amount and location. This will be displayed at checkout before completing your order.

How are orders shipped?

Within Switzerland: via Swiss Post
Within the EU: via DHL or UPS

Where can I receive my order?
We ship to all countries within the EU, Switzerland, and the UK.

How long does delivery take?
Delivery times depend on the shipping option selected. Generally, orders arrive within 3 to 7 business days after payment is confirmed.

What is the return/exchange policy?
You can request an exchange within 15 days of your purchase.

What should I do if my product arrives damaged?
Please contact us, and we will send you a replacement.

Can I track my order?
Yes, once your order is shipped, we will provide a tracking number so you can follow its progress. Please note that because we are based in Switzerland, shipments to EU countries and the UK may incur customs fees, which customers are responsible for.

What should I do if I entered the wrong shipping address?
Contact us immediately to correct the address before your order is shipped.

What is your refund policy?
Our refund policy is clearly outlined in the Return Policy section.

Are there any additional taxes or fees?
Customers are responsible for any customs duties, VAT, or other fees upon delivery.

Do you offer gift wrapping or personalized messages?
Send us a message, and we will see what we can do for you!

How can I contact customer service?
You can send us an email through the Contact Us section.

Are your products environmentally friendly or sustainable?
If applicable, mention any eco-friendly practices or materials used in your products or shipping.

What happens if I’m not available to receive the delivery?
If you’re not available, the carrier will either attempt redelivery or hold the package at a local facility. You can reschedule delivery or pick it up at your convenience.